Loss Adjustment Software Solution (LASS)
modular software platform that allows the complete management of a Loss Adjustment organisation
Zamia Loss Adjustment Software Solution (LASS) is the software module build upon the ClaimsHUB which allows a Loss Adjuster to perform his/her tasks and to have full access to all required information.
LASS allows individual loss adjusters to receive instructions, make online assessment reports and send back the assessment reports to the central assessment support department of the Insurer, via a simple web-access on their tablet devices.
The fill-in report should make as much automated calculations as possible to further increase the productivity of the loss adjusters on the field.
LOSS ADJUSTMENT MANAGEMENT
Policy Data
Claim Data
Claims History
Scopings
Damage Calculation
Automated Report Generation
E-ID Report Signing
Invoicing
Fraud Score Configuration
Claim Scoring
Progress Reporting
Notes
Planning and Scheduling
Calendar
Availability Management
Assignment Booking
Optimised Routing Scheduling
Time Registration
Management Information
Operational Reports
SLA Tracker
KPI Dashboards
Geographical Data Reports
Post Calculation
Mobile Applications
Device Independent
Offline and online Usage
Document Management
User Defined Documents
Editable Generated Correspondence
Different Output Channels
Correspondence History
Configuration Administration
Approval Workflows
User Management
Partner Management
Workflow Administration
Service Levels
Business Rules
Web Interface
Multi-Country
Multi-Lingual
Multi-Site
Multi-Company
Multi-Customer
Multi-Product
Relation Management
Customers
Repair Shops
Loss Adjusters
Emergency Repairers
Lawyers
Others
Security Features
Authentication
User/Role based Authorisation
Claim Information Access Management
Audit Trails
Integration Architecture
Soap-based Web Services
Secure FTP Integration
Communication Channels: E-mail, Fax, Text
Fulfilment
Payment System
Document Scanning
Building Damage Calculator
FNOL Portals
3rd Party BI Tools
Policy Administration
General Ledger
Content Data Catalogue
Car Damage Calculator
Loss Adjuster app
This component offers a tablet device (PDA, tablet such as IPAD or laptop) that is used by the Loss Adjuster.
On this tablet device, the Loss Adjuster app allows the Loss Adjuster to perform his tasks and to have full access to all required information.
Planning and Scheduling module
The ‘Scheduling’ engine provides the planner with all available slots, based on available capacity, required skills to handle the specific claim, and detailed availability of individual loss adjusters.
Message Broker
LASS also acts as a Message Broker being responsible for communication with different external systems.
Back Office
LASS can also be used as a complete Back Office solution. Besides the functionality to administer a loss assignment and manage this assignment completely throughout its full lifecycle, the following functionalities are implemented:
• Loss Adjustment reporting, Management and Audit reporting
• Generation of letters and documents related to a Loss Adjustment
• Management of fees via workflows