The Single point of contact for all the participants in the insurance claim industry to communicate directly,
optimize workflow, and transact electronically.
Smooth, effective and cost-efficient claims management demands the coordinated involvement of a wide variety of different parties and departments.
Each one is a specialist with its own language and procedures.
The challenge is to exchange data and share information.
By bringing together individual organizations, their technologies and data outputs,
the Zamia ClaimsHUB provides the platform for an efficient and effective claims environment.
De ClaimsHUB biedt alles dat U mag verwachten van een platform dat moet beantwoorden aan de data-intensieve noden van de schade industrie:
Beveiliging, uitwisseling van gegevens tussen Services, gecentraliseerde data opslag, archivering en opvraging.
The ClaimsHUB provides everything you would expect from a solution created to meet the data-intensive needs of the claims industry: security, interoperability between services, as well as a centralized storage, archiving and retrieval.
Complementing the web interface is the XML messaging interface.
The XML messaging interface enables direct data exchange between back office systems and individual services running on the Zamia ClaimsHUB.
The ClaimsHUB allows you to take advantage of a modular approach to introduce additional capabilities as and when you need them.
Choose to add further services when and where they can benefit your business, such as cycle time management, damage calculation or assessor scheduling.
Zamia is uniquely positioned at the centre of the claims community.
We listen to the customer voice, anticipate and answer the next challenge and use our bottom-up approach to help
align organizations across the claims environment.
The ClaimsHUB is an intelligent dispatching platform that manages and automates all data interchange between all parties involved in the claims process.
First Notification of Loss (FNOL)
Automated Coverage Check
Automated Liability Determination
Straight Through Processing
Fraud Score Configuration
Repair Network Management
Assignment of Repairer
Loss Adjuster Management
Loss Adjuster Management
Assignment of Adjuster
Automated Reserve Allocation
Different Output Channels
User Defined Documents
Geographical Data Reports
Communication Channels: E-mail, Fax, Text message, Letter
Car Damage Calculator
3rd Party BI Tools
Soap-based Web Services
Building Damage Calculator
Secure FTP Integration
Content Data Catalogue
Claim Information Access Management
User/Role based Authorisation
The ClaimsHUB can also be used as a Back Office solution. Besides the functionality to register a claim and manage the claim completely throughout its full lifecycle, the following functionalities are implemented:
- Claim reporting, Management and Audit reporting
- Generation of letters and documents related to a claim
- Management of reserves and payments via workflows
Straight Through Processing (STP)
Straight Through Processing is achieved in the following manner:
- The First Notification of Loss is introduced on the portal of the Insurer
- This FNOL is validated by the ClaimsHUB via web service interaction between the portal of the Insurer and the ClaimsHUB
- The ClaimsHUB subsequently determines based upon the business rules the liability and the next steps to be undertaken. Some examples are :
- Loss Adjustment required: a message to a Loss Adjuster is sent
- Reparation is proposed: a message to the Repair shop chosen by the customer is sent
The ClaimsHUB can be used as a Front Office Portal. It allows claims handlers to register a first notification of loss. The ClaimsHUB is integrated with the policy databases from the insurers allowing for automated validation of the claim. Coverage and liability is checked via defined business rules. The Front Office communicates with the Claims Management Back Office so all information is available in the Back Office.
The ClaimsHUB acts as a Message Broker being responsible for communication with different external systems.