ClaimsHUB
The ClaimsHUB is an intelligent dispatching platform that manages and automates all data interchange between all parties involved in the claims process.
CLAIMS MANAGEMENT
First Notification of Loss (FNOL)
Policy Search
Claim Validation
Automated Coverage Check
Automated Liability Determination
Claims History
Straight Through Processing
Subrogation
Fraud Score Configuration
Claim Scoring
Progress Reporting
Notes
Repair Management
Repair Network Management
Availability Management
Assignment of Repairer
Loss Adjuster Management
Loss Adjuster Management
Availability Management
Assignment of Adjuster
Financial Management
Invoicing
Payments
Automated Reserve Allocation
Reserve Management
Document Management
Correspondence History
Different Output Channels
Editable Correspodence
User Defined Documents
Configuration Administration
Approval Workflows
User Management
Partner Management
Workflow Administration
Service Levels
Business Rules
Web Interface
Multi-Country
Multi-Lingual
Multi-Site
Multi-Company
Multi-Customer
Multi-Product
Relation Management
Customers
Repair Shops
Loss Adjusters
Emergency Repairers
Lawyers
Others
Management Information
Operational Reports
SLA Tracker
KPI Dashboards
Geographical Data Reports
Post Calculation
Integration Architecture
Security Features
Communication Channels: E-mail, Fax, Text message, Letter
Car Damage Calculator
Document Scanning
3rd Party BI Tools
Soap-based Web Services
Policy Administration
Fulfilment
Building Damage Calculator
Secure FTP Integration
General Ledger
Payment System
FNOL Portals
Content Data Catalogue
Authentication
Audit Trails
Claim Information Access Management
User/Role based Authorisation
Back Office
The ClaimsHUB can also be used as a Back Office solution. Besides the functionality to register a claim and manage the claim completely throughout its full lifecycle, the following functionalities are implemented:
- Claim reporting, Management and Audit reporting
- Generation of letters and documents related to a claim
- Management of reserves and payments via workflows
Straight Through Processing (STP)
Straight Through Processing is achieved in the following manner:
- The First Notification of Loss is introduced on the portal of the Insurer
- This FNOL is validated by the ClaimsHUB via web service interaction between the portal of the Insurer and the ClaimsHUB
- The ClaimsHUB subsequently determines based upon the business rules the liability and the next steps to be undertaken. Some examples are :
- Loss Adjustment required: a message to a Loss Adjuster is sent
- Reparation is proposed: a message to the Repair shop chosen by the customer is sent
Front Office
The ClaimsHUB can be used as a Front Office Portal. It allows claims handlers to register a first notification of loss. The ClaimsHUB is integrated with the policy databases from the insurers allowing for automated validation of the claim. Coverage and liability is checked via defined business rules. The Front Office communicates with the Claims Management Back Office so all information is available in the Back Office.
Message Broker
The ClaimsHUB acts as a Message Broker being responsible for communication with different external systems.